Robotic Process Automation & RPA

RPA is a software that mimics human behavior. This human behavior should typically be rule-based and requires digital inputs for the RPA software to be effective

How Does RPA Work ?

Journey to Digital Operations

Robotic Process Automation (RPA)

E.g., Automation Anywhere, Blue Prism, UiPath

60% of the enterprise’s process activities

Cognitive RPA

(including machine learning, natural language processing) E.g., Arago, Work Fusion

15% of process activities

Chatbots 

E.g., Kore, Conversable

15% of process activities

Artificial Intelligence (AI)

E.g., Watson, Holmes

10% of process activities

Chatbots and Artificial Intelligence to utilize the outputs produced by Robotic Process Automation

Benefits of RPA

Decreased Cycle Times & Improved Throughput

Works Faster Than Humans & Saves Labour

Better Return on Investment (ROI)

Enables Cost Reduction

Improved Accuracy

Increased Employee Morale & Value Addition

Improved Accuracy

Enhanced Customer Experience

Increased Efficiency

Promotes Agility

Factors To Analyse Process Feasibility For RPA

The checklist below is intended for use as an initial analysis guide of processes suitability for automation. The categories in the table below are to assist in analyzing the core process suitability.

Category Explanation Rationale
Structured Process Could a set of task instructions be easily given to a new employee? If processes can be defined and communicated to new workers, they are typically good automation candidates
Defined input and output Are the data/information feeds in a consistent/known format? Automation needs to work with data in a known format
Clear decision logic Could the decision points be defined and documented? Automations follow defined workflow and rules based logic. They are not Artificially Intelligent
Defined or definable workflow Could the decision points be defined and documented? An existing runbook or workflow is not essential but assists the speed to build the automation
Require auditability Does the process require an audit trail for regulatory or compliance reasons? Automations will provide consistent execution and a complete audit trail
No emotion or subjectivity Is there room for ambiguity or feeling in the process? Processes requiring human judgement are not typically good candidates for handsoff automation. They may still be suitable for assisted automation (i.e. automation carries out the work based on a human decision or approval)
Part automation Is there a volume of repetitive and defined work which requires human judgement to initiate, approve or define? Processes do not need to be 100% automated to deliver benefit, and often the Virtual Worker can be configured to do the bulk of the work, based on human initiation, approval or definition at the start, middle or end of a process.
Prone to human error Is there a high rate of error or high impact if errors occur? Automated processes will operate with zero human error and this provide significant benefit
Unfulfilling Is the process repetitive, mundane and unsatisfying Removing low-end human work improves employee satisfaction and makes better use of human skills
Uses multiple application or tools Does execution require the use of multiple systems and/or applications? Processes using humans as the interconnection between systems make good candidates for automation
No spoken or handwritten input/outputs Are all inputs and outputs digital? Input and Output should be in a digital and reliable format to be automatically processed
Suitable for self service Could the process be presented to users and/or customers to execute on demand? Automated processes can be presented for on demand execution via the web portal which can further reduce human effort
Legacy or external applications Does the process use legacy applications and/or external systems (i.e. owned by a provider or customer?) Automation can manage processes using legacy or external systems which could not be automated using other methods

What is a Bot

A bot (short for “robot”) is a program that runs automated tasks or simulates a human activity.  It is a common nickname for a software robot and is an automated tool that carries out repetitive and mundane tasks.

Bots are able to operate at a higher rate of speed than humans can achieve

Good Bots

  • Chatbots
  • Crawlers
  • Transactional Bots
  • Informational Bots
  • Monitoring (Health, Vulnerabilities)

Bad Bots

  • Hackers
  • Spammers
  • Scrapers
  • Impersonator
  • Fraud

Why is RPA Important

Higher Employee satisfaction

Employees can dedicate more time in engaging with interesting work

Increased Accuracy

The right result, decision or calculation the first time

Audit Trail

Fully maintained logs essential for Compliance

Reliability

24/7, all around the year, full availability

Low Technical barrier

No Programming skills necessary to configure a bot

Consistency

Routine tasks are performed the same way each and every time

Productivity

Process much faster compared to manual process approach

Elasticity/Flexibility

Instant ramp up/down to deal with spikes and demand

Non- Invasive Technology

No disruption to underlying legacy systems, reducing the burden of IT

Verticals And Processes We Automate

Click on the image to see all verticals and processes

Impact of Automation

“Top-performing organizations with best-in-class financial processing capabilities are most likely to be early adopters of RPA-based capabilities and are 3.2x as likely to have robots perform repetitive rules-based processing than all other organizations.”

Source: Aberdeen Group: The Financial Close: Autom

“Enterprises are under immense pressure to digitize operations and they see a future where routine operations are fully automated. These enterprises see RPA as part of their automation strategy.”

Source: The Forrester Wave™: Robotic Process Automation, Q1 2017

“Top-performing enterprises have taken their AP operations to the next level by leveraging technology to streamline the AP process, make it more efficient and enable more strategic activities to be carried out.”

Source: Ardent Partners: The State of ePayables 2017

“Automating processes wherever possible is one of the simplest ways to improve accuracy and increase efficiency […] The future of automation, specifically robotic process automation (RPA), will further increase process improvement.”

Source: Aberdeen Group: The Financial Close: Automation Efficiency and the Emergence of RPA, April 2017

Why August Group ?

a) Platform of Choice
While we have built number of Bots for complex business and IT processes, it has also built capabilities on leading RPA platforms including Automation Anywhere, & UiPath

b) RPA Center of Excellence (CoE)
Our RPA CoE team assists customers in deploying and improving robotic operational performance and resource allocation within the Robotic Process Automation Solutions.

c) Driving Digital Transformation
Our expert’s helps drive the creation of your enterprise digital workforce that can help you to develop and deliver low maintenance automation processes.